Refund and Returns Policy
Last updated: 04 February 2026
This Refund & Cancellation Policy applies to orders placed on Kwicko via our website https://kwicko.in/ or mobile application.
Our goal is to ensure a smooth and fair experience for all customers while handling perishable grocery items responsibly.
1. Order Cancellation
a) Cancellation by Customer
- Orders can be cancelled before dispatch from our store.
- Once the order is packed or dispatched, cancellation may not be possible, especially for perishable items.
- Cancellation option availability depends on order status shown in the app/website.
b) Cancellation by Kwicko
Kwicko reserves the right to cancel an order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Operational or delivery constraints
In such cases, a full refund (if payment already made) will be initiated.
2. Refund Policy
a) Eligible Refund Scenarios
Refunds may be provided in the following cases:
- Wrong item delivered
- Missing item in the order
- Damaged or spoiled product at the time of delivery
- Order cancelled before dispatch
The issue must be reported within 24 hours of delivery.
b) Non-Refundable Items
Due to the nature of grocery and perishable goods:
- Fresh fruits & vegetables
- Dairy products
- Frozen or chilled items
are not eligible for return or refund unless:
- The item was delivered damaged, expired, or incorrect.
3. Refund Process
- Approved refunds will be processed to the original payment method.
- Refund timelines:
- UPI / Wallets: 3–7 working days
- Debit/Credit Cards / Net Banking: 5–10 working days
- Processing time may vary depending on the bank or payment gateway.
4. Replacement Policy
In certain cases, Kwicko may offer:
- Replacement of the same item, or
- Store credit / coupon,
instead of a monetary refund, subject to availability and verification.
5. Failed or Partial Delivery
- If delivery fails due to incorrect address, unreachable customer, or customer unavailability, the order may be cancelled without refund.
- For partial deliveries, refund or replacement will be processed only for the undelivered items.
6. How to Request a Refund or Cancellation
To request a refund or report an issue, please contact us with:
- Order ID
- Issue description
- Supporting images (if applicable)
Contact details:
📧 Email: support@kwicko.in
📞 Mobile: +91 6287878086
🌐 Website: https://kwicko.in/
7. Changes to This Policy
Kwicko reserves the right to modify this Refund & Cancellation Policy at any time.
Any updates will be reflected on this page with a revised “Last updated” date.
8. Governing Law
This policy shall be governed by the laws of India, with jurisdiction in Bihar, India.