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Shipping & Delivery Policy

Last updated: 04 February 2026

This Shipping & Delivery Policy applies to all orders placed on Kwicko through our website https://kwicko.in/ or mobile application.

Kwicko is a local grocery delivery platform currently operating in Munger, Bihar, providing fast delivery of daily essentials within defined service hours.

1. Service Area

  • Kwicko currently delivers orders within selected areas of Munger, Bihar.
  • Serviceable locations may be updated from time to time based on operational feasibility.
  • Orders placed outside the service area may be cancelled.

2. Delivery Hours (Important)

  • Kwicko deliveries are operational daily from 6:00 AM to 10:00 PM only.
  • No deliveries are made between 10:00 PM and 6:00 AM.
  • Orders placed between 10:00 PM and 6:00 AM will be processed after 6:00 AM on the same or next working day.
  • Delivery timelines shown during non-operational hours are indicative only and subject to adjustment.

3. Delivery Timelines

  • Delivery times displayed on the website/app are estimated and not guaranteed.
  • Typical delivery timelines:
    • Quick delivery orders: Same day / within minutes (during delivery hours only)
    • Standard delivery: As shown at checkout
  • Delays may occur due to:
    • Traffic conditions
    • Weather issues
    • High order volume
    • Operational constraints

Kwicko shall not be liable for delays beyond reasonable control.

4. Delivery Charges

  • Delivery charges (if applicable) will be clearly displayed at checkout before order confirmation.
  • Charges may vary based on:
    • Order value
    • Distance
    • Promotional offers

5. Order Dispatch & Delivery

  • Orders are dispatched after confirmation and successful payment (for prepaid orders).
  • Customers are responsible for providing:
    • Accurate delivery address
    • Correct and reachable mobile number
  • Delivery will be attempted once at the provided address during operational hours.

6. Failed Delivery

Delivery may fail due to:

  • Incorrect or incomplete address
  • Customer unavailable or unreachable
  • Refusal to accept delivery

In such cases:

  • The order may be cancelled
  • No refund will be issued for perishable items

7. Partial Deliveries

  • In rare cases, if an item becomes unavailable after order confirmation:
    • Remaining items will be delivered
    • Refund or replacement will be processed only for the unavailable item

8. Delivery of Perishable Items

  • Grocery items such as fruits, vegetables, dairy, and frozen products are perishable.
  • Customers are advised to be available during delivery hours.
  • Any quality issues must be reported within 24 hours of delivery.

9. Contact for Delivery Issues

For delivery-related queries or concerns, please contact:

📧 Email: support@kwicko.in
📞 Mobile: +91 6287878086
🌐 Website: https://kwicko.in/

10. Changes to This Policy

Kwicko reserves the right to modify this Shipping & Delivery Policy at any time.
Any changes will be reflected on this page with an updated “Last updated” date.

11. Governing Law

This policy shall be governed by the laws of India, with jurisdiction in Bihar, India.